[Physical size] The total length of the train is 28*9*6CM, // small shape block 5*2*0.8CM
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We do our best and want you to be happy with everything you buy from Mama & Beyond. If for any reason you are not satisfied with your purchase we offer a 14 calendar days returns policy from the date of delivery, provided that the conditions and exclusions below are met*.
*This policy excludes item(s) including any toiletries, mattresses, underwear, and swimwear for hygiene and safety reasons, any clearance item(s), and any item(s) which has not been purchased from Mama & Beyond.
The item(s) you wish to return must be unused in their original, undamaged packaging with the tags still attached, in a resalable condition in order for us to offer you a full refund in the same currency via the same payment method. For the avoidance of doubt, you are not able to return furniture which has already been built or is part-built. Delivery charges will not be refunded.
If you have changed your mind and wish to cancel your whole order or want to return any specific item(s) from an order:
In this case, if you change your mind and return any item(s) purchased, the return shipping costs will be your responsibility. We will arrange the courier and the return delivery for you at your own cost. Please contact our support team by sending an email to email@example.com providing the following details.
Your order number
Your full name
Your telephone number
Your preferred collection date for the items you want to return
Reason for the return
How to return your items if you have changed your mind and wish to cancel your whole order or want to return any specific item(s) from an order
To ensure the safe return of your item(s), please package your item(s) with care. We recommend that item(s) valued over £50 are returned using a trackable delivery service and for the item(s) valued over £100 or more, we recommend that you insure your return for the value of the product and use a signature required delivery service. We may refuse a return or refund where an item(s) is lost or damaged in transit. Please note that it is your sole responsibility to ensure that the returned item(s) arrives in a resalable condition, despite having used a tracked delivery service.
As soon as your item(s) have been received we will process your refund in line with our refund policy set out below. Please be aware that any postage charges incurred by returning your item(s) will not be refunded.
If you have found a defect on your product when it has arrived (excluding after use):
Where you have found a defect on your product when it has arrived (excluding use), the return shipping costs will be covered by us. We will arrange the courier and the return delivery for you at our own cost. Please contact our support team by sending an email to firstname.lastname@example.org providing the following details.
Your order number
Your full name
Your telephone number
Picture of the product (as an attachment to the email) where the defect of the product(s) is clearly visible
Description or reason for the product defect
Our friendly support team will then contact you and provide the details of the return delivery and the courier to pick up the defective product(s) you want to return.
Please note the item(s) you wish to return must be unused in their original, undamaged packaging with the tags still attached, in a resalable condition in order for us to offer you a full refund in the same currency via the same payment method. For the avoidance of doubt, you are not able to return furniture which has already been built or is part-built. Delivery charges will not be refunded.
Returns - Conditions:
The product must be purchased from the Mama & Beyond website, through our customer services team.
It is only applicable to products that are in the UK at the time you wish to return.
This applies to the original purchaser and cannot be transferred with ownership of the product.
Where a particular model, color, fabric, or accessory has been discontinued we may have no alternative but to offer a refund.
If you have purchased a furniture set, which includes individual furniture pieces, which are not available to be bought separately, you may only return the whole furniture set in line with our returns policy above.
For the avoidance of doubt, you cannot return individual furniture pieces which have been bought as part of a furniture set, if the individual furniture pieces are not available to be bought separately.
Returns - Exclusions:
All clothing, any fabrics (including seat covers and seat pads), rain and dust covers, tires, and PVC items.
Where incorrect assembly occurs or use of non-recommended parts, or third-party accessories not compatible with the original design are used.
General wear and tear.
Accidental damage including airline damage.
Damage caused by non-domestic use, abuse, misuse, neglect, or by not being used and cared for in accordance with our instructions.
Corrosion or rust on the wheels or chassis due to extreme environmental conditions, including high humidity, salt spray, ice, or snow, or due to insufficient maintenance.
Improper storage of the product.
Customer dissatisfaction with the product in terms of disliking the weight, functionality, color or style, etc.
Fabric fading, discoloration, or wearing due to incorrect laundering and general wear and tear.
Incorrect assembly of the product than manufacturer’s instructions.
Please note payments can only be refunded in the original payment method. We will aim to process the calculated refund in 7 - 10 business days after your returned goods have been received and provided that you have returned the goods in their original condition and within our return time frame of 28 calendar days from the delivery date. You will also receive an email notification of your refund from our support team.
For more information or complaint about our refund policy contact us below:
Business E-mail: email@example.com
Whatsapp Support: +44(0)7501 511975
Business Address: 35 Lampton Road, Flat 20, Eden House, TW3 1BN, London, United Kingdom
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